Understanding Your Customer

This entry is part 2 of 2 in the series Becoming and Entreprenuer

First Steps to Better Understanding Your Customer

As an Entrepreneur with a new idea, the number one thing you can do to increase your chances of success is to get a understanding your customer. It helps to know some personally, or to have come from amongst their ranks. Minus that personal connection, you are wise to dive in and get to know their frustrations, pain, joys, successes and daily routines. Anything that will give you an insight into an opportunity missed.

Understanding Your Customer - First 3 Steps:

What are the first steps to gaining the better understanding of your customer?

  1. Research - Google is your friend. I am often amazed at how much knowledge about a market can be assembled quite rapidly with appropriate use of Google Search. A few years back I compiled a comprehensive list of every retailer in the USA that carried a particular sports equipment category. It took me the better part of a day, however that list allowed me to develop the contacts necessary to build a decent sized wholesale business. Start out your research by determining who your customers might be. If retail, get an idea of forums, blogs and podcasts your consumers frequent. If B2B assemble your list.
  2. Interviews - Once I have a known list of potential customers it is time to locate a few who are willing to go out for lunch or coffee and talk about their hopes and dreams. What pain are they facing? What is hard to do? Are their tools or services they wish existed? Have a well thought out list of questions you want to answer. I find it is often easier to just get them talking about their business or if direct retail, then their daily lives, and then ask clarifying questions.
  3. Use the Competition - Find a way to get your hands on the competitions products or services. You need to understand their features, strengths and weaknesses and the best way to gain that is to actually use it.

As a future topic I will delve into the tricks I use to really leverage Google search to better understand customers. Each of these first 3 steps should be a full blown podcast or post, and I am all but certain you have questions. I would love to hear them, so leave a comment and I will do my best to answer.

Entrepreneur Reading List

This entry is part 2 of 2 in the series Reading List and Homework

Entrepreneur Reading List - Part 2

In part one of my Entrepreneur Reading List series I covered The Four Hour Work Week and The Lean Startup. In this installment I am going down a slightly different path, rather than focusing on efficiency these two are based around brand development, another critical skill for entrepreneurs.

Branding Books Every Entrepreneur Should Read

Brand Bible The Complete Guide to Building Designing & Sustaining Brands

I cannot overstate the importance of brand development, regardless of whether you are creating consumer facing products. The core principals are critical to your success. This book might have a grandiose title, but it is a very good guide to understanding brand development.

From the Publisher. A comprehensive resource on brand design fundamentals. It looks at the influences of modern design going back through time, delivering a short anatomical overview and examines brand treatments and movements in design. You'll learn the steps necessary to develop a successful brand system from defining the brand attributes and assessing the competition, to working with materials and vendors, and all the steps in between. The author, who is the president of the design group at Sterling Brands, has overseen the design/redesign of major brands including Pepsi, Burger King, Tropicana, Kleenex, and many more.

Designing B2B Brands

As an Entrepreneur you need to understand the subtlety of branding and the biggest gap in knowledge for most people is around B2B brand development.

From the Publisher. Get tactical insight from the top business-to-business branding experts and gain a global presence This comprehensive manual lays out the steps necessary for creating an iconic global identity. It uses the lessons and inside knowledge of Deloitte, the world's largest professional services organization, to help other business-to-business operations deliver a high-impact, value-added brand experience. This book will illustrate all the components of an integrated brand identity system, and how they can be crafted and implemented for optimal effect. Here, the speculative is replaced by the proven: a seamless framework for global brand success, created and followed by an organization renowned for its consulting and advisory services. Features essential up-to-date strategies for keeping your brand fresh and enduring Addresses the role of designers; the marketing and communication function; human resources and talent teams; agencies and vendors; and more Considers the impact of digital and social media, two massive forces requiring new thinking for B2B brands Incorporates best practices for emerging markets With guidance that takes you on a clear, linear path toward achieving your brand objectives, this impressive single-source volume is the one book no business marketing professional should be without.


How Brands Become Icons The Principles of Cultural Branding

This is my favorite of these books and one I find myself constantly referencing. The concept of the "identity myth" is a critical one to grasp. The most powerful brands on earth all have mastered this and it shows in their control of their respective markets.

From the Publisher. Coca-Cola. Harley-Davidson. Nike. Budweiser. Valued by customers more for what they symbolize than for what they do, products like these are more than brands--they are cultural icons. How do managers create brands that resonate so powerfully with consumers? Based on extensive historical analyses of some of America's most successful iconic brands, including ESPN, Mountain Dew, Volkswagen, Budweiser, and Harley-Davidson, this book presents the first systematic model to explain how brands become icons. Douglas B. Holt shows how iconic brands create "identity myths" that, through powerful symbolism, soothe collective anxieties resulting from acute social change. Holt warns that icons can't be built through conventional branding strategies, which focus on benefits, brand personalities, and emotional relationships. Instead, he calls for a deeper cultural perspective on traditional marketing themes like targeting, positioning, brand equity, and brand loyalty--and outlines a distinctive set of "cultural branding" principles that will radically alter how companies approach everything from marketing strategy to market research to hiring and training managers. Until now, Holt shows, even the most successful iconic brands have emerged more by intuition and serendipity than by design. With How Brands Become Icons, managers can leverage the principles behind some of the most successful brands of the last half-century to build their own iconic brands. Douglas B. Holt is associate professor of Marketing at Harvard Business School.

Notice that each of these three branding books is not design focused. Look and Feel effect the brand identity, however they do not define it. Just as how you dress affects how people perceive you but does not define you. Nurturing your brand identity as you develop your next project is one if not the most important part of being a successful entrepreneur. Hopefully this installment of the Entrepreneur Reading List helps you.

Becoming and Entrepreneur – First Steps

This entry is part 1 of 2 in the series Becoming and Entreprenuer

Becoming an Entrepreneur

Becoming an entrepreneur is a perilous voyage, and the first motions in that direction are critical to arriving at your goal intact. The hardest step of any journey is often the first one.

I have spent the vast majority of my life traveling that road. Frequently I question the choices that lead to this course. Maybe there was a simpler, nicer, cleaner route through life. Might there be the possibility of joy and fulfillment down a route I passed by?

Questioned yes, but regretted never. It is a life not everyone is suited for, but most people can do it.

Being an entrepreneur - A warning

Being an entrepreneur, is not an easy journey. To succeed it takes dedication, commitment and a high tolerance for failure. Never should this direction be chosen on a whim. That hard step, turning the course of your entire life to a singular goal, is terrifying for most people. The serial entrepreneurs I know have never felt that fear. I am not sure if we choose to ignore it or lack the intelligence to understand the overwhelming odds and risks we face.  I don't remember any other choice. Opportunities present themselves if you know how to see them, and either you take them through, you half ass it (guaranteeing failure), or you skip it entirely.

My beginning has the air of legend, at least within my family. I was too young for me to trust my memory of the events, so I will tell it as has been reported to me.

My first ever 'business', a sign of the future course of my life, happened when I was in daycare. I had learned to make origami items, and other children were eager to obtain them, so I started selling them to the other kids for a quarter. Rapidly, the demand outpaced my ability to supply them, so I made the logical conclusion that I could pay some of the other youngsters to make them for less than I sold them to the others. I went so far as to create a catalog (pretty sure it was rendered with crayon). Evidently the overseers, frowned on me charging others for the items, and they talked my parents into helping end my fledgling operation. Undeterred, I pivoted to charging the kids to teach them how to do origami.

My next significant adventure in entrepreneurial pursuits, occurred only a few years after the first. I was at church camp that my grandparents ran. Following each camp group (roughly every week) they would have a end of term party, with balloons etc. Grandma paid my brother and I a few bucks to do clean up after the parties. As it turns out one of the items that was banned at camp, was water balloons. So, rather than popping them we untied and pocketed each of the balloons during cleanup. We'd fill the balloons and sell them to campers. As it turned out, contraband is lucrative. I used that knowledge to start a string of ventures during elementary and middle school. I bought candy in bulk and resold it by the individual piece. Occasionally some new fad would catch on and I'd repeat the process with that toy or item. Yo-Yo's, fireballs, even toothpicks soaked in cinnamon oil. At an early age I learned the value of the supply and demand curve, and developed a fairly keen sense of where the market was heading, and picking out opportunities early.

I am using my origin story to illustrate a few important lessons I learned early on.

  1. I never made a large bet, each attempt had minimal downside, and a low initial overhead. I was able to enter each market with a limited outlay, and my profit potential was high, but limited as well.
  2. I was always responding to an existing, unmet, market demand. Never did I rush in with an idea or product that was not already demonstrating a strong draw.
  3. I always knew my market and customers, never tried selling to someone outside of my peers and sphere of influence.
  4. Never, was I afraid of failing, not once did I put in place a fallback. If something disrupted the market, I adjusted to that new environment.

In very simple terms a successful entrepreneur needs to:

  1. Minimize risk
  2. Identify and respond to the market
  3. Know your customer
  4. Plan only for success but be willing and able to adapt

What should be your first steps as an entrepreneur? You should learn to identify problems that have not been solved. In my examples it was pent up demand with no outlet. Since then I have also learned that the problem can be summed up as friction in any market. Something that slows down transactions from happening at the speed of thought.

You rarely need to invent something new, often the best approach is improving an existing product. Knowing what defines an improvement means understanding the customers and the pain they have with the existing offering. To be successful, you only need to get this right, once, if it is the right opportunity. Everything else you need to learn can be developed on the fly. Chasing the wrong thing never works out, so developing the ability to identifying opportunity is a critical skill.

With my podcast coming back, the first episode of the new series will focus on the dissecting the success of the iPod and iPhone. That story is illustrative of how one brilliant entrepreneur was able to tweak an existing product and turn it into something revolutionary, and I think gives a great place to focus attention as you start your own journey as an entrepreneur.

Entreprenuer Homework and Reading Assignments

This entry is part 1 of 2 in the series Reading List and Homework

Recommended books for the Entrepreneur

In this first in the series, I am recommending two books that all aspiring entrepreneurs should read. Learning from the wins and losses of others can shortcut your path to success. And these two books in particular are ripe with suggestions and concepts you need to internalize.

In his book The 4 Hour Workweek Tim Ferris guides us through the path he has taken to cut income production down to the bare essentials. This happens to be one of my all time favorite books dedicated to the life of an entrepreneur. You may not ever reach the goal of "freedom of time and location" but the principals that guided him should still be taken to heart. Read this book, I will talk about concepts from it on a quite regular basis in the entrepreneur podcast.

If you are not familiar with Tim Ferriss you should get to know him, frequent his blog and podcast. The 4-Hour Workweek has spent seven years on The New York Times bestseller list. Tim has been featured by more than 100 media outlets including The New York Times, The Economist, TIME, Forbes, Fortune, Outside, NBC, CBS, ABC, Fox and CNN. He has guest lectured in entrepreneurship at Princeton University since 2003. His popular blog www.fourhourblog.com has 1M+ monthly readers, and his Twitter account @tferriss was selected by Mashable as one of only five "Must-Follow" accounts for entrepreneurs.

 

Most startups fail. But many of those failures are preventable.

Eric Ries defines a startup as an organization dedicated to creating something new under conditions of extreme uncertainty in his must read book, The Lean Startup. They have a mission to penetrate the fog of uncertainty to discover a successful path to a sustainable business.

The Lean Startup approach fosters companies that are both more capital efficient and that leverage human creativity more effectively. Inspired by lessons from lean manufacturing, it relies on “validated learning,” rapid scientific experimentation, as well as a number of counter-intuitive practices that shorten product development cycles, measure actual progress without resorting to vanity metrics, and learn what customers really want. It enables a company to shift directions with agility, altering plans inch by inch, minute by minute.

I love Powell's Books and will support them, you should too.

Online Marketing Tips for the Entrepreneur

Online Marketing Tips for the Entrepreneur

Over the years I have compiled a wide and varied list of marketing tips. Online marketing is a challenging and ever changing business that can often feel overwhelming for the lone entrepreneur. For this reason alone I usually recommend that you outsource much of this work. Being a serial entrepreneur myself, I know that even with this advice most of you won't listen 😉 With that knowledge I will now divulge some of the most important online marketing tips you need to know and implement if you want to have any chance at success via the internet.

Here are a few of my favorite Marketing Tips

Online Marketing Tip 1) Social media is your "friend". Never forget that Social Media is about person-to-person activity. You are not speaking as “the company”, but as a person. In any conversation it is important to pay attention in Social Media it is equally important to be a good listener. All companies say they listen to their customers, most actually don't. Let people know that you are listening by engaging them in conversation and responding.  Be patient. It takes a long time to develop strong relationships transforming your company, one person at a time. Be opportunistic. Start small with the people who are most passionate about your business by building relationships with existing customers. Be flexible. You never know what’s going to happen so you have to constantly adjust. Be collaborative. Most importantly, be humble. Remember that you are not as powerful as the community at large. If you ever forget this, they will let you know. This sounds more like PR than a marketing tip, and in a sense it is, but online these two things are closely related.

Online Marketing Tip 2) SEO is not just one and done, it is a long term commitment. Search Engine Journal has a great article with 55 SEO tips, read this article now. Here are a few of the easy to remember SEO tips. Be bold. Use the <b> </b> tags around some of your keywords on each page. Do NOT use them everywhere the keyword appears. Once or twice is plenty. Multiple domains. If you have several topics that could each support their own website, it might be worth having multiple domains. Why? First, search engines usually list only one page per domain for any given search, and you might warrant two. Second, directories usually accept only home pages, so you can get more directory listings this way. Titles for links. Links can get titles, too. Not only does this help visually impaired surfers know where you are sending them, but some search engines figure this into their relevancy for a page. Deep linking. Make sure you have links coming in to as many pages as possible. What does it tell a search engine when other web sites are linking to different pages on your site? That you obviously have lots of worthwhile content. What does it tell a search engine that all your links are coming in to the home page? That you have a shallow site of little value, or that your links were generated by automation rather than by the value of your site. One of the greatest marketing tips I ever received was to SEO every page as if it was your only one.

Online Marketing Tip 3) Article Marketing is free PR with the potential to create thousands of inbound links to your website. Article exchanges. You've heard of link exchanges, useless as they generally are. Article exchanges are like link exchanges, only much more useful. You publish someone else's article on your site with a link back to their site. They publish your article on their site, with a link back to your site. You both have content. You both get high quality links. As simple as this sounds it is one of the more powerful online marketing tips you will find, but it can also be very time consuming to create all of the content for the articles. Article marketing as a concept is quite simple; You write articles. Your articles include a link to your website or to an affiliate page. You submit articles to free online article directories. Other site owners publish YOUR article on their site. People read your articles online and click the link to visit your website.

Online Marketing Tip 4) Give away value with no strings attached. Giving something of value away for free is a great way to attract website visitors. Thanks to the web, distributing freebies is in itself, free. You don't have to spend a dime to pass out freebies left and right. By creating value and giving it away freely you give your audience a reason to share you with their friends and colleagues. Go "viral" with your freebies. Viral strategies allow you to multiply your marketing efforts without actually doing more work. Take that example above. You offer a great freebie like an ebook or tutorial. Now, let others give it away for free at their site too, as an incentive, bonus or just for the heck of it. Why not? It adds value to their offering and it creates more visitors to your site as your freebie spreads. This site is a venue for Innovocus to give away tremendous value with articles and podcasts like this one with all these great Online Marketing tips.

Online Marketing Tip 5) Offer an affiliate program. If the product or service you are promoting is your own, adding an affiliate program to your site is a great "pay for performance only" method of increasing website traffic and in turn sales. It's no wonder that thousands of websites now offer to "share the profits" with their customers. Having a generous affiliate program is one of the fastest ways to increase your online sales with very little or no upfront costs. It is like getting a whole slew of sales people and endorsements without spending a dime. This one marketing tip alone can be the basis for your entire online sales strategy.

I could probably write an entire book full of nothing but online marketing tips. It is a wide and varied topic, much like any other media. In my experience spending you energy on any one area is energy well spent, and will pay off in the end but there is a base from which you must start. No tricks or marketing tips will guarantee success, and some rely on others to work. For example using affiliate marketing or article marketing will matter not in the least if you do not take the time to SEO your landing pages and site thoroughly first. Take the time to research and plan your online marketing endeavours.

Other Online Marketing Tips and Resources

Marketing Tip - Knowing Your Ideal Client
Unique Positioning – Standing out From the Competition – Marketing Tips

25 Must Read Social Media Marketing Tips

Weekly Online Marketing Tips

"Website or Blog: 10 Fast and Easy Tips & Tricks That Massively Increase Sales and Profits..."

Viral Loop: From Facebook to Twitter, How Today's Smartest Businesses Grow Themselves

Social Media 101: Tactics and Tips to Develop Your Business Online

Hopefully you find these online marketing tips useful, and please, if you have your own tips or advice to share, leave a comment.

Entrepreneur Beware Your Own Success

Entrepreneur, Success can be Hard

Success as an Entrepreneur can be it's own challenge, and we are hitting those challenges today. We are working on a great many new things for Success U, tools that will help you succeed. But using these tools ourselves, we have been flooded with, opportunity and this has taken our eyes and time away from you. It has been so busy around here that I have been unable to even get out another podcast, that is already recorded. I am taking a half hour break for the first time in two weeks, just to give everyone an update.

Innovocus and Success U have had many irons in the fire for some time. You need to have a constantly full pipeline with new opportunities, because not all deals will close. So we have had many, many projects lined up.

Several of them came through at the same time. I am currently sitting in a fortune 100 clients conference room at their World HQ, where I will be for several months, Ben has taken up residence in another clients office for the foreseeable future. After the normal 9-5 we both go to our home offices and work on other client projects... Then there are all of the internal projects, such as IplayedThat.com and several others in the skunk works that we work on over the weekends. Right now things would be chaotic if not for our shared understanding and experience with these types of situations.

Entrepreneur Marketing Tips Podcast

The Success U Entrepreneur podcast will resume next week, but will only be once a week on Wednesday's for the next few months and the format will change a bit. We are going to focus on online marketing in all forms, and open up the opportunity for our listeners to ask questions or talk about their product in our podcast. With these changes we we will also be adding new features and a few products to Success U that should help you in your quest to succeed as an Entrepreneur.

Tools for the Entrepreneur

I am creating a series of daily tasks and tutorials that should allow you to radically increase the traffic to your website, legally, ethically and sustainably. Each day will take a couple of hours, and after 90 days you should sit on top of your keywords in google, long term. Most of these tasks you can outsource for about $5 a day but they are easy enough that you can do it yourself.

We are creating how-to video's and daily tips and tricks tutorials that will get the traffic flowing to your website. We are starting to heavily focus on mobile and location based advertising and will show you how to maximize your results for the least cost. We are creating a traffic exchange system that will help all of our members gain a huge amount if inbound links. We are creating a referral network for all our members to raise all ships on a rising tide of success. Our goal is to create a huge, valuable resource for the Entrepreneur who wants to make money online and doesn't want to spend every waking moment doing SEO. We want to make it simple for you to find your success, and allow you to focus on your business.

Books for the Serious Entrepreneur

The Art of the Start: The Time-Tested, Battle-Hardened Guide for Anyone Starting Anything

How to Change the World: Social Entrepreneurs and the Power of New Ideas, Updated Edition

Remember the difference between a successful entrepreneur and a failure is often only determination and focus.

Life Lessons of a Successful Entrepreneur

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Successful Entrepreneur

Thinking Like a Successful Entrepreneur

Murray Smith joins me on another Success U podcast, and shares with us some of the life lessons this very successful entrepreneur has found the hard way. These lessons are hard learned, and often painful and expensive to experience.

One of the simplest to understand is that by thinking positively, positive things begin to happen, though many entrepreneurs struggle with this their whole careers. It takes a subconscious shift and restructuring of your thought patterns to succeed in this simple act. As an entrepreneur things fail, problems arise, and disasters occur. Spending time and thought dwelling on the negative aspects will not get you closer to solving the problem, and in fact will make you less likely to notice the solution, even if it is staring you in the face. It is your subconscious mind that will hear the conversation in a crowded room, with the answers to your problems and it is the subcopnscious that will work to make complex connections, but only if you train yourself, and it starts by always looking for the positive out of anything. But Murray goes into great depth about this in his book The Answer.

Find a Mentor Entrepreneur

Having someone you trust, that has been down the long road of being an entrepreneur, is more valuable than you think. Not only can this person be a great resource in helping you avoid mistakes, and connecting you to the right people, they also help keep you motivated, and on the path, if for no other reason than you can see their success.

Surround Yourself with Positive Thinkers

I like to surround myself with people who challenge me, and who look for solutions not problems. If all they can see is sorrow, trouble and heartache, then how will they help me find the solution? I look for people who like to build up, not tear down. The best place to find people like that is in other entrepreneurs.

Additional Entrepreneur resources

Here are some of the direct links that Murray has referenced during the many podcasts we recorded with him; The free PDF’s downloads (see below), links to the business growth makeover contest with millions in prizes, and Get the Answer site that references more about Murray and the business growth system he built called Attract more Clients. This system is the summation of 30 years of his life’s work and everything he learned about growing business put together in a simple, user friendly format.

- http://gettheanswer.com

- http://www.businessgrowthmakeover.com

- http://accessmainstreet.com

- The Test your EQ button on the Mainstreet website has the following Free PDF Downloads for all Success U listeners:

  • Unique Selling Proposition Examples from many industries
  • Client Profile – Match what you want with what your clients want
  • 3 Ways to make money in business
  • Map the Gap – Helping business owners map the distance from where they are to where they want to be
  • How to think like a Business Millionaire – Vision, Focus and Action

The Answer: Grow Any Business, Achieve Financial Freedom, and Live an Extraordinary Life

Remember to be a successful Entrepreneur it helps to think like one.

Unique Positioning – Standing out From the Competition – Marketing Tips

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Marketing Tips - Unique Positioning

One of the best marketing tips, is the concept of developing unique positioning for your product or service. In this podcast Murray Smith and I talk about the creation of your corporate marketing plan by defining your unique positioning in the marketplace. Defining your unique aspects is a very important part of the sales process, and is a great online marketing tip.

Marketing Tip - Differentiate

Without the ability to easily and quickly differentiate yourself from the competition you diminish the ability of the prospective customer to understand your value.

Here are some of the direct links that Murray had referenced during the many podcasts we recorded with him;  The free PDF’s downloads (see below), links to the business growth makeover contest with millions in prizes, and Get the Answer site that references more about Murray and the business growth system he built called Attract more Clients. This system is the summation of 30 years of his life’s work and everything he learned about growing business put together in a simple, user friendly format.

-       http://gettheanswer.com

-       http://www.businessgrowthmakeover.com

-       http://accessmainstreet.com

-       The Test your EQ button on the Mainstreet website has the following Free PDF Downloads for all Success U listeners:

  • Unique Selling Proposition Examples from many industries
  • Client Profile – Match what you want with what your clients want
  • 3 Ways to make money in business
  • Map the Gap – Helping business owners map the distance from where they are to where they want to be
  • How to think like a Business Millionaire – Vision, Focus and Action


 

The Answer: Grow Any Business, Achieve Financial Freedom, and Live an Extraordinary Life

Additional Marketing tips resources

ADVANCE DIRECT MARKETING: Tips, Tricks, & Techniques

Do-It-Yourself Secrets for Creating a Profitable Website or Blog

55 Twitter Tips - How to Maximize the Benefits of Using Twitter!

Facebook Marketing: An Hour a Day

25 tips For Marketing Your Blog

Online Marketing Blog Tips

Building a Strong Customer Relationship

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Strong Customer Relationship

Determining who is your ideal client is the first step on the long road to developing a strong customer relationship. Murray Smith, best selling author ("The Answer: Grow Any Business, Achieve Financial Freedom, and Live an Extraordinary Life") and super successful Serial Entrepreneur joins us on this podcast to explain how he identifies your ideal customer. Murray gives us a great example of how the perception of who our clientele is, and who they really are might not coincide.

If you are struggling to find your clients, or marketing with poor results this podcast will likely give you some insight into the problems you currently face. The biggest mistake we entrepreneurs make is often overconfidence in our understanding of the market, and a need to compete that stops us from asking for help when we need it. This also tends to sometimes we neglect to develop a strong customer relationship with our ideal clients, who are more than willing to help us improve our business.

Throughout our lives we have had parents, teachers, bosses and friends who gladly mentor us. But the moment we enter into a new enterprise we stop asking for that advice.Ask your customers how they found you, ask them what they are looking for, ask them if they found it. Ask, ask ask questions. Have a friend who is a gifted artist, ask for help with design. We do not stand alone and the myth of the self made man is just a myth. Every great success is a team effort.

Strengthening Our Customer Relationship

Recently Innovocus has made a focus on this aspect. When we approach a new client the first thing we do is contact their customers with a survey. But there is more to understanding your clients wants than just asking questions.

Here is the link to Murray's book on Amazon.com:

The Answer: Grow Any Business, Achieve Financial Freedom, and Live an Extraordinary Life


 

Here are some of the direct links that Murray had referenced during the many podcasts we recorded with him;  The free PDF’s downloads (see below), links to the business growth makeover contest with millions in prizes, and Get the Answer site that references more about Murray and the business growth system he built called Attract more Clients. This system is the summation of 30 years of his life’s work and everything he learned about growing business put together in a simple, user friendly format.

-       http://gettheanswer.com

-       http://www.businessgrowthmakeover.com

-       http://accessmainstreet.com

-       The Test your EQ button on the Mainstreet website has the following Free PDF Downloads for all Success U listeners:

  • Unique Selling Proposition Examples from many industries
  • Client Profile – Match what you want with what your clients want
  • 3 Ways to make money in business
  • Map the Gap – Helping business owners map the distance from where they are to where they want to be
  • How to think like a Business Millionaire – Vision, Focus and Action

Resources for Building a Strong Customer Relationship

Building Customer Relationships - Successful Selling [VHS]

Recipe for Disaster

Creating Customers for Life - Relationship Management and Sales Training DVD Video

Model Sales & Marketing Letters

Engage: The Complete Guide for Brands and Businesses to Build, Cultivate, and Measure Success in the New Web

Permission Marketing: Turning Strangers Into Friends And Friends Into Customers

The Experience Economy: Work Is Theater & Every Business a Stage

Entrepreneur – Tapping into your Hidden Reserves

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You the Entrepreneur

The life of an entrepreneur, is the tale of many triumphs and long hard work. Knowing how to push past the negativity and find your hidden reserve of strength is a valuable tool in your struggles for success.

We as entrepreneurs are a unique breed. We thrive in challenging situations and we seek out the difficult. This can often put us in a place seemingly impossible to succeed. Pushing past your own limits to find greater heights is often the only way out, well that or giving up, but you wouldn't be a true entrepreneur if you seriously considered that.

In this podcast I talk with serial entrepreneur Murray Smith. This is Part 2 of the Podcasts series with Murray Smith co-author of "the Answer". Which you can win a copy of my joining Success U for free:


 

The Answer: Grow Any Business, Achieve Financial Freedom, and Live an Extraordinary Life

Here are some of the direct links that Murray had referenced during the many podcasts we recorded with him;  The free PDF’s downloads (see below), links to the business growth makeover contest with millions in prizes, and Get the Answer site that references more about Murray and the business growth system he built called Attract more Clients. This system is the summation of 30 years of his life’s work and everything he learned about growing business put together in a simple, user friendly format.

-       http://gettheanswer.com

-       http://www.businessgrowthmakeover.com

-       http://accessmainstreet.com

-       The Test your EQ button on the Mainstreet website will have the following Free PDF Downloads for your listeners:

  • Unique Selling Proposition Examples from many industries
  • Client Profile – Match what you want with what your clients want
  • 3 Ways to make money in business
  • Map the Gap – Helping business owners map the distance from where they are to where they want to be
  • How to think like a Business Millionaire – Vision, Focus and Action

More Resources for you the entrepreneur

Small Business For Dummies

The Art of the Start: The Time-Tested, Battle-Hardened Guide for Anyone Starting Anything

More Entrepreneur Podcasts

Entrepreneur.com Podcast Directory